Arrival Time

For you to enjoy the full value of your treatment, we ask you to arrive on time for your treatment. As we have selected times allocated to each service, our treatments are completed at the scheduled time. For your convenience gift certificates are available for all services. All gift certificates are valid until the stated expiration date only. We do not refund or exchange gift certificates.

Cancellation Policy

The treatment you select is reserved especially for you. Twenty Four (24 hours) notice is required for you to reschedule or cancel your appointment; otherwise a 10% cancellation fee will apply. Clients with gift certificates who do not provide 48 hour cancellation notification will loose 1/2 the value of the gift certificates. 

Special Offers

There may be some times where payments in full may be required on special offers or treatment packs.

Purchases Exceeding the Gift Certificate Value

Your gift certificate may only be used to make purchases up to the remaining value. If you wish to make a purchase for an amount that exceeds the remaining certificate value, you must pay the excess using another payment method.

Privacy and Confidentiality

At Arco d’Iris, we respect the privacy of your personal information in our care.    Personal information means information which identifies you as an individual or from which your identity can be reasonably ascertained.

All persons receiving treatment must be 18 years of age or have the consent/presence of an adult.

Bookings by appointment only.